Booking a holiday cottage is only possible via the Graspop Metal Meeting website. Customers receive a booking voucher they must bring to the festival park on the day of check-in. Sunparks only accepts reservations made by persons older than 18 years of age and a lessee must also be present during the stay. Sunparks reserves the right to refuse a reservation at any time – without giving reasons.
> Villa rental
Rental prices are in Euros and include for each holiday house: • VAT, in accordance with the regulations of the VAT regime of the country of your destination; • cleaning up after you have left (“final cleaning”); • the use of a television; • Aquafun tickets, valid for the duration of your stay; • service charges for water and elektricity. Both “regular” cleaning and “final” cleaning services do not include: washing up and clearing away the crockery and cutlery; • emptying the refrigerator and dishwashing machine; • emptying and cleaning the fireplace and barbecue; • removing the sheets and placing them in the pink bag in the hallway of your Holiday house*; • putting household waste in rubbish bags and placing them at the Holiday houses waste islands.
You are allowed to take pets with you (a maximum of 2 pets per holiday house). Pets are not permitted in the central facilities, Park Center, Aquafun, and in hotels and hotel apartments. Your pet must be free of any pests and wear a flea collar, while you must provide a dog basket and present a recent rabies vaccination certificate. When outside your Holiday house*, you are obliged to keep your dog on a lead and to ensure your dog uses the dog toilet areas. Failure to adhere to the above rules may result in your being asked to leave the Holiday house, without any reimbursement of the rental price any part thereof. spending at least one night in the Holiday house* applies. Leaving the Holiday house prematurely will not result in the reimbursement of any tourist taxes or surcharges.
> Amendment charges and cancellation
Once a booking has been completed, it can only be modified through the customer service of Ticketmaster.be. The cancellation conditions are dictated by the general terms & conditions of Graspop Metal Meeting.
> Village rules
In order to ensure that the stay of all of our Holiday houses guests is as pleasant as possible, all guests must observe both the general rules, as well as the behavioural rules for the Holiday house, as set out in the Holiday house Rules. The Holiday house Rules may be requested at the reception desk upon your arrival. We would also like to inform you that maintenance work may be carried out in the Holiday house during your stay without this leading to any right to compensation.
Children under 12 years of age are not permitted to be in Aquafun without being accompanied by an adult. Parents or persons accompanying children must ensure that children who are unable to swim are wearing armbands and/or a flotation jacket in Aquafun, and that an adult is within reach at all times. Swimming in the lakes is prohibited.
> Force majeure
Force majeure on the part of Sunparks exists when the execution of the agreement is fully or partially, whether temporarily or not, prevented by circumstances outside the control of Sunparks, including the threat of war, personnel strikes, blockades, fire, floods and other disruptions or events.
a) Sunparks and the Holiday house involved do not accept liability for: • theft, loss or damage, of any nature, during, or as result of your stay in one of our Holiday house. When you have broken or damaged something, you must report this to the reception desk and pay your debt. In this way, you will avoid having the amount invoiced to you at a later date, in addition to any further administrative charges; • defective or inoperative technical equipment and the failure or closure of facilities in the Holiday house; b) The lessee and those accompanying him/her are jointly and severally liable for any loss and/or damage caused to Sunparks and/ or any third parties as a direct or indirect result of their stay, irrespective of whether this was caused by any action or negligence by them or any third party staying in the Holiday house, as a result of the lessee’s invitation, as well as any damage caused by an animal and/or object in their possession. c) In the case of any incorrect use of the Holiday house* and/or not leaving the Holiday house* behind in the correct condition, additional costs, as well as additional cleaning costs will be charged.
> Photographs and videos
When a guest and/or a person accompanying him/her or is present in the Holiday house by his/her doing, or a day visitor, accidentally appears in a photograph and/or video taken or recorded for inclusion in a Sunparks publication and/or a Sunparks Internet site, it is presumed that he/she approves of the use of the photograph and/or video in the publication and/or on the Internet site, even when he/she is recognizable in the photograph and/or video.
The contracting party is CPSP België N.V. Correspondence may be sent to: Sunparks Vakantieparken, Customer Contact Centre, Erperheidestraat 2, 3990 Peer, Belgium. These Conditions are applicable to all reservations made directly or indirectly at Sunparks. The content of all our publications is subject to change. The digital version of the Sunparks Conditions, available from www.sunparks.co.uk, take precedence. In the event of a discrepancy between the digital version of the Conditions and the printed version, the digital version will prevail. Obvious printing errors are not binding. This replaces any previous publications. * When ‘Holiday houses’ are mentioned, this also refers to hotel apartments and hotel rooms, or any other accommodation at Sunparks.