Cashless

Yes, you can. You can already purchase Skullies during the presale. Linking your cashless account to your festival ticket can be done later, once your ticket is available in the Ticketmaster app. Create an account via this link and purchase your Skullies. Link your ticket to your account as soon as you receive it, so we can connect your purchased Skullies to your tag upon arrival at the festival site.

Keep in mind that every ticket is unique so create an account per ticket, or link just one ticket to your account if you already have an account with Skullies. 

Your festival wristband or Cashless Card is protected with advanced encryption, ensuring that your balance and data remain safe and cannot be copied or misused.

Yes, simply use last year’s log-in data. For the upcoming edition simply link the code on your new festival ticket to your account.

No, that is not possible. Skullies are only valid for a single edition. This means Skullies from 2025 are not valid in 2026. Likewise, this year’s Skullies cannot be used in 2027. However, you can request a refund for any leftover Skullies after the festival.

Festival tickets can be exchanged for a festival wristband at the main entrance, at every festival campsite or at the VIP entrance. Collect your Cashless Card from one of the manned booths in the festival arena, Metal Plaza or the Boneyard.

The food and drink stands, food trucks, campsite shops and sanitary blocks at campsites Boneyard and The Crypt only accept the Skullies on your festival tag or Cashless Card. At the merchandise stands, the Festival Fair and the Metal Market you can only pay with a bank card or cash.

Treat your festival wristband like you would your wallet or ticket and wear it securely fastened around your wrist at all times.
Have you lost your festival wristband or has it been stolen? Go to the Cashless Helpdesk at the festival entrance. If you have an account then your remaining Skullies can be recovered.

You can create your account as from 3 April. Before the festival you do this by entering your ticket number; during the festival you can use the code at the back of your festival tag. 

Members of our Cashless team are always on hand: 

• Our staff are easily recognisable from their blue vests and will be happy to help you at the top-up stations.
• The manned booths have an information point whose staff will answer your questions: in the festival arena, in Metal Plaza or at campsite Boneyard.
• The Cashless Helpdesk is situated right next to the festival entrance.

Before and after the festival you can submit all your questions and/or remarks via cashless@graspop.com.

There are several ways to check how many Skullies you have left on your festival wristband or Cashless Card.

• You can do this online on your Cashless account, in the GMM app or at any of the manned booths or top-up stations at the festival. Your balance is instantly displayed.
• When a transaction is completed, the remaining number of Skullies is automatically displayed so you can check if the correct amount has been charged.

Within one account you can create multiple Wallets but only one tag or Cashless Card can be linked to every Wallet. Skullies must be uploaded separately to every individual wallet.

No, that is not possible. Cashless Cards are linked to one specific edition and can only be used during the edition for which they were created.

No personal data is stored on the tag on your wristband and it’s not linked to your personal details. This is also the case when Skullies are uploaded offline e.g. at the manned booths and top-up stations on the festival grounds. If you decide to link the tag to an online account then certain data, such as your email address, is stored to enable transactions.

An account is linked to a ticket so when you resell your ticket, you are also selling access to your account. This means that reselling your ticket has consequences for any Skullies you’ve purchased. For more information contact cashless@graspop.com.

Our full price list is still in the making. A portion is already available, just click here. This list is updated on a regular basis. 

The refund fee is €3.50. Every refund is processed and checked, which requires handling. These and other service-related costs are included in the refund fee.

Naturally, the refund fee doesn’t apply to festival-goers who have used up all the Skullies on their wristband or card.

Tip: It’s not that difficult to end your festival with balance 0 so you don’t have to request a refund. Suppose you still have 0.3 Skullies available. Use the QR code or app, or stop by a manned booth to buy an additional 0.7 Skully, then use that last Skully to buy a drink. It’s that simple!

No, it is not possible to transfer purchased Skullies to another account or another wallet. When you purchase Skullies, they are linked to the account/wallet you are logged in with at that time.

We cannot supply an invoice for the Skullies you’ve purchased. However, after the festival you can generate and download receipts with your Cashless account. There you will find an overview in euros of all the products you’ve purchased. You can add your own details to these receipts, such as your company name, address and VAT number. The details on a receipt can no longer be changed once the receipt has been created and printed.

When no barcode is linked yet, the purchased Skullies remain in the designated wallet. Once the barcode becomes available via Ticketmaster and after the ticket has been transferred, it can be linked to the wallet and therefore also to the Skullies.

Once the barcode is linked: make sure to transfer your ticket via Ticketmaster before purchasing Skullies. When a ticket is transferred, a new barcode is generated. If you have already purchased Skullies for that ticket, they will remain linked to the old barcode and will not be automatically transferred to the new barcode.