VIP FAQ

I ordered and paid for VIP Deck festival tickets via Ticketmaster but I haven’t received them yet. What now?

Festival tickets are not sent to your mailbox. Instead you will find them in your Ticketmaster account. They will be activated in the run-up to the festival. There are no tickets in your Ticketmaster account? Then contact Ticketmaster.

I didn’t receive a link for a car park voucher. What now?

This link is sent in the run-up to the festival. The festival is just around the corner and you still haven’t received a link? Then contact Ticketmaster.

I want to bring my clients or employees to GMM, are there any packages for companies?

Of course! We have a hospitality package, exclusively for companies. For more information, email us at: hospitality@gmm.be.

Is there a cycle park for VIP Deck festival ticket holders?

Yes, there is. Behind the VIP Deck there’s a manned cycle park for VIP Deck festival ticket holders! 

What payment methods are available on Ticketmaster?

Click here for an overview.
The service fees do not apply to GMM tickets.

Lost your VIP Deck festival ticket(s)? Can’t access your mailbox? Your tickets got stolen?

Then contact Ticketmaster. Keep your order number to hand (if you still have it). 

My VIP Deck festival ticket is in someone else’s name. Can I get in?

Yes. The tickets list the name of the person who ordered them from Ticketmaster.  

Can children get in for free?

No. There is also no discount for children. The organisers advise against bringing young children to the festival.

Are there free tickets for carers accompanying fans with a disability?

No. Carers also need a valid festival ticket to get in.

Can I exchange four day VIP-tickets for a single combi VIP-ticket?

No. This is not possible.

I can’t make it to GMM due to circumstances beyond my control. Can I get a refund for my VIP Deck festival ticket?

Unfortunately tickets are not refunded.

I can’t make it to GMM due to circumstances beyond my control. Can I resell my VIP Deck festival ticket?

We strongly advise you to only resell your ticket(s) on Ticketmaster’s resale platform or to people you know and trust.

Forewarned is forearmed… Click here for the rules:

RESELLING TICKETS
Look before you leap! Certain auction sites resell second-hand tickets but their reliability cannot be guaranteed. In case of problems (tickets that were resold more than once, counterfeit tickets...) it’s your name on the ticket and you may be subject to criminal prosecution. There is a legal framework that governs the resale of tickets.

The Belgian law of 30 July 2013 concerning the sale of tickets for events states that:

  • The occasional resale of tickets is allowed if the sale price is not higher than the definitive price printed on the ticket.
  • The non-occasional or regular reselling of tickets, or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price, is prohibited.
  • The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited.
  • Victims of the above-mentioned practices can reclaim the excess amount paid from the reseller.

There is a lively trade in festival tickets on the secondary market. Contrary to tickets purchased via the official ticket channel Ticketmaster.be, the validity of tickets purchased on the black market is not guaranteed. All too often we find that counterfeit tickets are being offered on the black market. Tickets purchased on the secondary market may therefore be blacklisted and as a result access to the festival will be refused.