VIP FAQ
What payment methods does Ticketmaster accept?
Click here for an overview.
The payment costs do not apply to GMM tickets.
My tickets have been ordered and paid for but I haven’t received them yet. What’s next?
First check your inbox and spam (junk mail) folder. Log in to your Ticketmaster account and check the status of your order. Still haven’t found your tickets? Get in touch with Ticketmaster.
Lost your ticket(s)? No access to your mailbox? Your tickets got stolen?
Get in touch with Ticketmaster. Keep your order number to hand (if you can dig it up somewhere).
My festival ticket is in someone else’s name. Can I get in?
Yes. The tickets list the name of the person who ordered them from Ticketmaster.
Do children have free access?
No. Please note that children are not entitled to a discount. We advise against bringing young children to the festival.
Are there free tickets for carers accompanying visitors with a disability?
No. Carers also need a valid festival ticket to get in.
Can I exchange four day tickets for a single combi ticket?
No. This is not possible.
Can I buy a day or combi ticket from the on-site box office?
Yes, as long as the festival hasn’t sold out. On the day,
day tickets are only available from 8 am.
I can’t make it to GMM due to circumstances beyond my control. Can I get a refund?
Regrettably, no. Tickets are not refunded.
I can’t make it to Graspop due to circumstances beyond my control. Can I resell my ticket?
We advise you to only resell your ticket(s) to people you know and trust.
Forewarned is forearmed…
RESELLING TICKETS
Look before you leap! Certain auction sites resell second-hand tickets but their reliability cannot be guaranteed. In case of problems (tickets that were resold more than once, counterfeit tickets...) it’s your name on the ticket and you may be subject to criminal prosecution. There is a legal framework that governs the resale of tickets. The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:
- The occasional resale of tickets is allowed if the sale price is not higher than the definitive price printed on the ticket.
- Non-occasional or regular reselling of tickets, or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price is prohibited. The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited. Victims of the above-mentioned practices can reclaim from the reseller the excess amount paid.
- There is a lively trade in festival tickets on parallel markets. Contrary to tickets purchased via the official ticket channel: Ticketmaster.be, the validity of tickets purchased on the black market is not guaranteed. All too often we find that counterfeit tickets are offered on the black market. In other words, tickets purchased in this manner may be blacklisted and as a result access will be refused.
- More info at www.ilovemyticket.be the website of FPS Economy.